Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

You can drill into a Request to see all the details you care about  - the media, the metadata, the status, and more. Now you can: 

  • Remove or rename files
  • Playback video and audio
  • Download proxies
  • View all files and folders 
  • View key metadata like codec and framerate

Find the New Page

1. Hover over the row of the Request, select the View Details icon.

FindPage_1.png

Figure A

2. A new page will open in a separate tab. 

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Figure B

View Media in the Request

You don’t need to copy to Workspaces to see inside a folder! 

To see what has been delivered in a folder, simply expand to see the files inside.

Expand_Table.png

Figure C

Preview Media

Video Playback

Playback video files without copying to Workspace and downloading.

To playback a video, select the file and then select Play in the player in the right-side panel.


The player will default to play the DRM proxy first. If there is no DRM proxy available, the player will default to the Hi-res proxy, and then the Low-res proxy.

PreviewMedia_1.png

Figure D
Select the Full Screen icon to playback video in a larger window.

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Figure E

Want to multi-task? 
Select the picture-in-picture button to play video in a separate window. You can resize the window and move it anywhere on your screen - even outside the bounds of your browser window. 
NOTE: You’ll need to keep your current browser tab open for the picture-in-picture video to keep playing. 

PictureInPicture.gif

Figure F

Audio Playback

You can now playback audio files within a Request. 

Select an audio file. You’ll see a player in the right-side panel. Select Play.

If there are multiple audio channels in a Request, simply select each file to playback that particular track. Each will playback separately.

PreviewAudio.png

Figure G

View a waveform of each audio file.

PreviewWaveform.png

Figure H

The following file formats are supported for playback and metadata generation:

Video: mov, mp4, mpg, mkv, vob, avi, flv, wmv, ybv, mp2, mpeg, mpe, mpv, m4v, nsv, rm, asf, amv, mxf, m4p, 3gp, 3gp2

Audio: aa, aac, aax, act, aiff, amr, ape, au, awb, dct, dss, dvf, flac, gsm, iklax, ivs, m4a, m4b, mmf, mp3, mpc, msv, ogg, oga, mogg, opus, ra, raw, sln, tta, vox, wav, wma, wv, webm, 8svx

View Image Files

You can now quickly preview image files that are uploaded to a request.

Right now, you can preview images in the these file formats:
  • APNG
  • AVIF
  • GIF
  • JPEG
  • PNG
  • SVG
  • WebP

View_ImageFiles.png

Figure I

View PDF Files

You can preview and download PDF files in a Request.

To see a preview of a PDF file, click on the PDF file. You will see a thumbnail image in the side panel.
From the side panel, you can either zoom into the PDF, or download it.

PreviewPDF_1.png

Figure J
When you zoom in, you can move forward or backwards through the pages.

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Figure K

View List of Proxies 

You can also view the full list of proxies created in a Request.

To see which proxies have been created for an asset, select the Proxies tab on the right side panel.


Before, you could only see the filenames of proxies. Now we’ve added clear labels like Hi-res to help more easily see which proxies were created.

ViewProxies_1.png

Figure L

Download Proxies 

You can download proxies individually or in bulk.

To download an individual proxy, click the menu icon on the right side of the proxy and select Download.

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Figure M

To download proxies in bulk, select the proxies you want to download by clicking the checkbox on the left. 


You should see your updated selection count above the proxy list.


Then click the download icon above the proxy list to download the media to your computer.

ViewProxies_3.png

Figure N

Check Metadata

You can now see metadata in a Request -- for files, folders, assets, and the Request itself. 

By default, the side panel shows metadata for the Request. 


You’ll see the Description of the deliverable, any Notes from the Delivery List, and more.

CheckMetadata_1.png

Figure O

To see metadata for the asset, select the row with the asset name. 


For example, select the row that says Locked Cut to see metadata for the cut. You’ll see the cut type, who released the cut, and when they released it.

ViewMetadata_2.png

Figure P

If you select an individual file in the Request, you’ll see file-specific metadata.


For example, on the audio track in a cut you’ll see metadata like Audio Codec.

CheckMetadata_3.png

Figure Q

Update The Status Of A Request 

Now you can put a request into redelivery or submit a Request right there in the Request.

To transition a Request to a new state, select an action from the header.


Depending on the current state of a Request, you can:

  • Put a request into redelivery
  • Submit

CH_Submit_Highlight.jpegCH_Aask_For_Redelivery_highlight.jpeg

Figure R


View AssetQC Errors

Now you can view actionable AssetQC errors, right there on the Request.

If a deliverable failed AssetQC, you’ll see a warning in the side panel.
This includes:
  • a summary of QC errors (ex: 2 blockers, 3 issues)
  • a link to Partner Help so partners can learn more about QC
  • a link to the QC report

AssetQC_Message.png

Figure S

View Errors on a Request

When a delivery is unsuccessful, you’ll see errors to help you troubleshoot faster.

If a process fails, you’ll see a warning in the side panel.
This includes:
  • Missing checksum
  • Failed checksum
  • Failed inspection 
  • Failed proxy generation
  • Link to file a ticket or visit The Partner Help Center

ViewErrors_1.png

Figure T

Fix Delivery Mistakes

When a file is uploaded but the file name is wrong, you can now fix it within the Request.

Rename a File

1. Click on the file you want to edit.

2. Click the Edit button in the lower right hand corner of the side panel.

RenameFiles_1.png

Figure U

3. Make your edit to the file name in the upper part of the side panel.

4. Click Save.


Notes: 

You can rename files that are in the Open or Redelivery state.

You cannot rename files for Requests with a checksum (like image sequences). 

RenameFiles_2.png

Figure V

Remove Files

You can now delete a single file or bulk delete multiple files within a Request.

To remove a single file:

1. Hover over the right side of the row in the table with the file you want to delete.

2. Click on the Menu button and select Remove.

3. Click Remove in the pop up box.

RemoveFiles_1.png

Figure W

RemoveFiles_2.png

Figure X

To remove multiple files:

1. Click the left hand check box on the rows to select the files you want to delete.

To select all files, select the checkbox in the top left hand corner. 

2. Click the trash icon button above the table.

3. Click Remove in the pop up box.


Notes: 

You can rename files that are in the Open or Redelivery state.

You cannot rename files for Requests with a checksum (like image sequences). 

RemoveFiles_3.png

Figure 

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Figure Y

Reason For Redelivery

1. Click the 3 dot ellipse and selecting Ask for Redelivery from the drop down. 

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Figure Z

2. Select the reason/reasons for redelivery from the drop down and if need select Clear Existing files from tis request, to deleted all previously uploaded files. The click Ask for redelivery

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Figure AA

Navigate to Production Center & Backlot

When the Request is delivered outside of Content Hub, you’ll see a direct link to Production Center or Backlot. 

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Figure BB









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