Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

You can drill into a Request to see all the details you care about  - the media, the metadata, the status, and more. Now you can: 

  • Remove or rename files
  • Playback video and audio
  • Download proxies
  • View all files and folders 
  • View key metadata like codec and framerate

Find the New Page

1. Hover over the row of the Request, select the View Details icon.


Figure A

2. A new page will open in a separate tab. 


Figure B

View Media in the Request

You don’t need to copy to Workspaces to see inside a folder! 

To see what has been delivered in a folder, simply expand to see the files inside.


Figure C

Preview Media

Video Playback

Playback video files without copying to Workspace and downloading.

To playback a video, select the file and then select Play in the player in the right-side panel.

The player will default to play the DRM proxy first. If there is no DRM proxy available, the player will default to the Hi-res proxy, and then the Low-res proxy.


Figure D
Select the Full Screen icon to playback video in a larger window.


Figure E

Want to multi-task? 
Select the picture-in-picture button to play video in a separate window. You can resize the window and move it anywhere on your screen - even outside the bounds of your browser window. 
NOTE: You’ll need to keep your current browser tab open for the picture-in-picture video to keep playing. 


Figure F

Audio Playback

You can now playback audio files within a Request. 

Select an audio file. You’ll see a player in the right-side panel. Select Play.

If there are multiple audio channels in a Request, simply select each file to playback that particular track. Each will playback separately.


Figure G

View a waveform of each audio file.


Figure H

The following file formats are supported for playback and metadata generation:

Video: mov, mp4, mpg, mkv, vob, avi, flv, wmv, ybv, mp2, mpeg, mpe, mpv, m4v, nsv, rm, asf, amv, mxf, m4p, 3gp, 3gp2

Audio: aa, aac, aax, act, aiff, amr, ape, au, awb, dct, dss, dvf, flac, gsm, iklax, ivs, m4a, m4b, mmf, mp3, mpc, msv, ogg, oga, mogg, opus, ra, raw, sln, tta, vox, wav, wma, wv, webm, 8svx

View Image Files

You can now quickly preview image files that are uploaded to a request.

Right now, you can preview images in the these file formats:
  • APNG
  • AVIF
  • GIF
  • JPEG
  • PNG
  • SVG
  • WebP


Figure I

View PDF Files

You can preview and download PDF files in a Request.

To see a preview of a PDF file, click on the PDF file. You will see a thumbnail image in the side panel.
From the side panel, you can either zoom into the PDF, or download it.


Figure J
When you zoom in, you can move forward or backwards through the pages.


Figure K

View List of Proxies 

You can also view the full list of proxies created in a Request.

To see which proxies have been created for an asset, select the Proxies tab on the right side panel.

Before, you could only see the filenames of proxies. Now we’ve added clear labels like Hi-res to help more easily see which proxies were created.


Figure L

Download Proxies 

You can download proxies individually or in bulk.

To download an individual proxy, click the menu icon on the right side of the proxy and select Download.


Figure M

To download proxies in bulk, select the proxies you want to download by clicking the checkbox on the left. 

You should see your updated selection count above the proxy list.

Then click the download icon above the proxy list to download the media to your computer.


Figure N

Check Metadata

You can now see metadata in a Request -- for files, folders, assets, and the Request itself. 

By default, the side panel shows metadata for the Request. 

You’ll see the Description of the deliverable, any Notes from the Delivery List, and more.


Figure O

To see metadata for the asset, select the row with the asset name. 

For example, select the row that says Locked Cut to see metadata for the cut. You’ll see the cut type, who released the cut, and when they released it.


Figure P

If you select an individual file in the Request, you’ll see file-specific metadata.

For example, on the audio track in a cut you’ll see metadata like Audio Codec.


Figure Q

Download Frames

You can now quickly download individual frames from an image sequence.

1. Hover over the right-hand side of an image sequence file in the table, and click the  icon with three dots.

A Request must be in the Processed or Accepted state in order to download frames.


Figure R

2. Click the Select & Download Frames option.


Figure S

3. Input the frame range you wish to download. You should see the available frame ranges! 

(You can download up to 10 frames.)

4. Click Download. 

After the download completes, you should be able to access the frames on your local computer.


Figure T

Update The Status Of A Request 

Now you can put a request into redelivery or submit a Request right there in the Request.

To transition a Request to a new state, select an action from the header.

If your request is in a Processed state you can:

  • Put a request into redelivery
  • Submit

If you submit is accepted please reach out to your Netflix Contact to if you need redelivery. 


Figure U

View AssetQC Errors

Now you can view actionable AssetQC errors, right there on the Request.

If a deliverable failed AssetQC, you’ll see a warning in the side panel.
This includes:
  • a summary of QC errors (ex: 2 blockers, 3 issues)
  • a link to Partner Help so partners can learn more about QC
  • a link to the QC report


Figure V

View Errors on a Request

When a delivery is unsuccessful, you’ll see errors to help you troubleshoot faster.

If a process fails, you’ll see a warning in the side panel.
This includes:
  • Missing checksum
  • Failed checksum
  • Failed inspection 
  • Failed proxy generation
  • Link to file a ticket or visit The Partner Help Center


Figure W

Fix Delivery Mistakes

When a file is uploaded but the file name is wrong, you can now fix it within the Request.

Rename a File

1. Click on the file you want to edit.

2. Click the Edit button in the lower right hand corner of the side panel.


Figure X

3. Make your edit to the file name in the upper part of the side panel.

4. Click Save.


You can rename files that are in the Open or Redelivery state.

You cannot rename files for Requests with a checksum (like image sequences). 


Figure Y

Remove Files

You can now delete a single file or bulk delete multiple files within a Request.

To remove a single file:

1. Hover over the right side of the row in the table with the file you want to delete.

2. Click on the Menu button and select Remove.

3. Click Remove in the pop up box.


Figure Z 


Figure AA

To remove multiple files:

1. Click the left hand check box on the rows to select the files you want to delete.

To select all files, select the checkbox in the top left hand corner. 

2. Click the trash icon button above the table.

3. Click Remove in the pop up box.


You can rename files that are in the Open or Redelivery state.

You cannot rename files for Requests with a checksum (like image sequences). 


Figure BB


Figure CC

Reason For Redelivery

1. Click the 3 dot ellipse and selecting Ask for Redelivery from the drop down. 


Figure DD

2. Select the reason/reasons for redelivery from the drop down and if need select Clear Existing files from tis request, to deleted all previously uploaded files. The click Ask for redelivery


Figure EE

Navigate to Production Center & Backlot

When the Request is delivered outside of Content Hub, you’ll see a direct link to Production Center or Backlot. 


Figure FF



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