Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.


Netflix Backlot supports titles which include localized graphics/ "secondary" language video IMF deliveries.  The Single Package Model allows ALL IMPs for a given title/ episode (both the original language/ "baseline" IMF AND any secondary language IMF) to be delivered under the same Package ID in Backlot.  Asset QC also includes features to support the Single Package Model and associated QC requests for the secondary video IMF deliveries.  

How will these requests be identified?

Any secondary video requests following the single package model will be tagged accordingly in the Asset QC request UI in the upper left with the title, request, and task details.  You will see the secondary language associated with that video clearly labeled.

Screenshot 2024-01-18 at 5.09.46 PM.png

Asset QC Request Logic

  • All fix checks/ redelivery QCs for the original language ("baseline") version will automatically route back to the operator who completed the FIRST IMF QC for that title/episode.  
  • All secondary video IMF QCs will then also automatically route back to that same operator.  
    • The secondary video IMF QCs will maintain the same tiering (Download or Cast) as the baseline version.  
    • However, they will default to a SPOT QC only, since these should be video only supplemental IMPs built off the approved baseline version CPL.  
    • All previous issues flagged in the baseline version QCs will be carried over to the secondary video Spot QC requests for all languages and will be tagged with a "V1".
      • This will help distinguish those issues from any NEW issues flagged during the Secondary Video IMF QCs. 
      • Screenshot 2024-01-20 at 10.19.24 AM.png
      • Operators should review any "V1" issues indicated as "Production Will Fix" that occur within the localized graphics replacement shots to ensure the same fix originally RESOLVED in the baseline version has been applied to the localized replacement shot in the secondary video.  
      • If NEW issues are flagged in the Secondary Video IMF QCs, those will be tagged starting with "V2" in the first Spot QC for each given language.
        • The issues flagged in the Secondary Video requests will carry over to each subsequent redelivery (exactly as our fix check/ redelivery QC requests for original language IMPs function).  
        • Any issues flagged during subsequent redeliveries of any Secondary Video IMF will version up accordingly "V3", etc. to reflect the redelivery version QC for a given language in which  they were first added.
      • Screenshot 2024-01-20 at 10.17.21 AM.png 
    • Operators do NOT need to take any additional action for issues signed off as "Creative Intent" or "Best Possible".  These are included to ensure that operators do not re-flag issues that have already been approved.  

Additional Notes

  • If there is additional context around the specific localized graphics changes for the secondary video IMPs, it will be shared separately by the Specialist from our team covering that title.  
  • All secondary video languages, all redeliveries will be routing to the same QC Vendor who completes the baseline version QCs.  It's expected you do your due diligence should you identify a new issue in a secondary video QC.  You are responsible for cross checking ALL other languages AND the baseline version and updating accordingly, if something impacts previously QC'd versions.  

Change Log


  • Removed/edited any language indicating this is a "recent" change, as the Single Package Model product and workflow enhancements to support this functionality have been released for almost 2 years at this point.
  • Updated screen grabs to reflect the new UI design.  
Was this article helpful?
0 out of 0 found this helpful