Error Code:
VideoIDRIntervalExceeded (Video IDR interval exceeded the maximum allowed length)
Error Message:
Sample: IDR frame interval exceeds maximum allowed duration: entry at frame 0 has 11891 frames (495.95 seconds at 24000/1001 fps). The maximum allowed duration is 10 seconds.
Definition:
The delivered source was rejected during media indexing because it contains a video segment that runs too long between keyframes (IDR frames). The file has one or more very long "groups of pictures" (GOPs) — long stretches of video with no independent keyframe to seek to.
Solution:
Re-encode and redeliver the source with keyframes (IDR frames) inserted at regular intervals, rather than a single long GOP spanning a large portion of the file. In the encoder:
- Enable a fixed/regular keyframe interval (closed GOP) instead of "keyframe only at scene change" or "single keyframe" settings.
- Use a standard GOP cadence consistent with professional delivery (a keyframe every couple of seconds is typical). Avoid configurations that produce one keyframe for the entire clip.
- Confirm the setting applies across the whole file, including the first segment — the issue is often a single oversized opening GOP.
After re-encoding, redeliver the source. If you believe the source already meets standard keyframe requirements, contact your Netflix representative.