Error Code:
Sync - Global Offset (Text)
Description:
Timed Text is consistently out of sync with audio/video for a consistent duration throughout program. For example, 2-seconds off at all points.
Solution:
This usually affects Timed Text assets that have not been conformed against the Netflix proxy, but against a master that differs from the one we have.
The Timed Text asset must conform to within half a second of the video file that has been delivered. Download the proxy from backlot, re-conform the Timed Text asset to it and redeliver.
All secondary assets (included Timed Text) must be conformed to the Netflix proxy. Backlot will indicate when a proxy is available and when a proxy has been "upgraded" due to a new video being delivered.