Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Color - HDR Issue

Description:

"HDR Issue" is the catch-all flag for flagging possible High Dynamic Range issues.

Impact:

The Technical soundness of a source hinges on a problematic implementation of the HDR Process, streams are typically not derivable from a mezzanine containing an HDR issue, and would impact the member experience in a negative way if unresolved.

Severity Structure:

FYI

N/A

Issue

Any HDR issue is present.


Solution:

Correct the High Dynamic Range implementation to the master and re-deliver.

Was this article helpful?
9 out of 24 found this helpful