Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Video Hit

Description:

"Video Hit" is any corruption in a video file that results in a shift in pixels or visual artifacts.

Impact:

Video Hits impact both the Technical and Content Quality of the asset.  They usually represent a render or encoding error. Additionally, member experience is adversely affected if on screen visual hits obscure the main action of a scene. Any video hits will also be recorded into any subsequent assets derived from a source containing hits.

Severity Structure:

FYI

Video is meant to simulate archival/found/consumer video footage with inherent digital anomalies for creative intent.

Issue

Digital blocks, digital line errors/dropouts or picture breakup occurs anywhere on screen.

How to Prevent:                          

N/A

Solution:

Determine if video hit exists in the render or is an encode issue.  If it exists in the render, go back to DI and re-render affected frames. Then, re-export final deliverable. 

If it is encode related, simply re-export final deliverable.

Was this article helpful?
7 out of 11 found this helpful