Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

TimedTextFormatNotSupported (An analysis was unable to be completed because the Timed Text format could not be determined)

Error Message:

Unknown file type/format specified: [UNKNOWN]

Definition:

The Timed Text asset format is of an unsupported type and cannot be processed.

Solution:

Review your timed text file in relation to our delivery specifications. Create a new file using a format that is supported within our delivery specifications.  

Was this article helpful?
0 out of 0 found this helpful