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Error Code:

VideoFrameCountNotSupported (Unable to determine video frame count)

Error Message:

Error while reading frames, unable to determine frame count and duration. Exception: [UNKNOWN]

Definition:

The video asset is missing required metadata, which makes it impossible to continue parsing. This may be due to a formal spec violation, or simply an unsupported variation of the format.

Solution:

Verify that the frame count is correctly reported in the asset's metadata. Create a new deliverable in accordance with our delivery specifications and attempt redelivery. Consult with your tool manufacturer or Netflix representative if the issue persists. 

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