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Error Code:

ANALYZER-Audio-UnsupportedChannelMapping (Audio Channel Mapping is not supported)

Error Message:

Error: unsupported ChannelLayout [L, R, C, LFE, LS, RS, LSS, RSS]


The channel mapping used does not adhere to the channel layouts/configurations supported within our delivery specifications. As such, the audio file cannot be processed because the channel order is not supported.


Check the contents of the file, ensuring that no extraneous audio channels have been included, for example, music & effects, and that no channels have inadvertently been removed resulting in an unsupported number of channels. If the contents of the channel are in the wrong order or there are missing or extra channels then you will need to generate a new file in accordance with our delivery specifications.

In other instances, all you may need to do is adjust the channel label metadata.