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Error Code:

ContainerFormatNotSupported (An analysis was unable to be completed due to an unsupported Container Format)

Error Message:

An error occurred when indexing ISO-BMFF: Failed to get any video sync sample index entries. 

Definition:

The container format of the asset can not be determined or is using features not supported by our delivery specifications.

Solution:

Review your source and source metadata in relation to our delivery specification. Re-package and redeliver in the appropriate container format as per our delivery specifications.

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