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Error Code:

Unsupported-Video-Frame-Rate (Source video frame rate is not supported)

Error Message:

Frame rate not found in the Netflix delivery specification. Redelivery required. Unsupported Frame Rate: 'XX'. Supported frame rates: 'XX, ....' 


Inspection results have determined that the supplied file's video frame rate does match any of the acceptable options within our delivery specifications. As such, the file cannot be processed. 


Re-encode using a frame rate that is supported within our delivery specifications. Use a professional quality hardware or software standards conversion solution if you need to change from one frame rate to another. Improper frame rate conversions will introduce artifacts that will be rejected by Netflix.