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Error Code:

Unsupported-Video-Duration (Source duration is not within supported range)

Error Message:

Please refer to Netflix specification for supported durations. Redelivery required. Runtime 'XX' is not acceptable. Supported durations: 15s, 20s, or 30s with tolerance: -1,000ms/+999ms


Inspection results have determined that the supplied video file's duration does not match any of the acceptable options within our delivery specification. If the out-of-spec duration difference exceeds the 1-second tolerance value, then the file cannot be processed.  


Resupply the video content to match one of the acceptable durations outlined in our delivery specification.