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Error Code:

AudioSampleCountNotSupported (Unable to determine audio sample count)

Error Message:

Unable to calculate sample count. Wave must either have 'fact' chunk or be PCM audio. WaveFormat: [UNKNOWN]


The audio asset contains incorrect data or is missing data, which makes it impossible to continue parsing. This may be due to a formal spec violation, or simply an unsupported variation of the format.


Re-encode and take care to correctly configure your transcoder using standard WAV/BWAV export settings and attempt redelivery. Consult with your tool manufacturer or Netflix Representative if the issue persists.