Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

FileTypeNotSupported (An analysis was unable to be completed due to an unsupported file type)

Error Message:

MediaFormat Analysis does not support FileTypes: [UNKNOWN]


The asset is of an unsupported type not found in the Netflix delivery specification.


Review your source and source metadata in relation to our delivery specification. Re-encode using a codec/source type that is supported within our delivery specifications.