Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

VideoVariableFrameRateNotSupported (Video track used a variable frame rate. Only constant frame rates are permitted)

Error Message:

Multiple entries in 'stts' box not currently supported. This usually indicates a variable frame rate or a fragmented file

Definition:

The video asset uses a non-constant frame rate, which is not supported. Video assets are required to use a constant frame rate (e.g. 23.976fps) throughout their entire runtime.

Solution:

A variable framerate cannot be undone. Attempting to re-transcode a file with a variable framerate into a constant framerate can result in poor-quality playback. You will need to seek an alternate source to use for delivery.

この記事は役に立ちましたか?
1人中1人がこの記事が役に立ったと言っています