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Error Code:

Audio Channel Issue - Audio Mix Missing


Missing Audio Treatment is the lack of expected audio effect motivated by on-screen action.  Visual cues on-screen do not match the audible experience, which results in a confusing customer experience. Missing audio treatment impacts the customer experience and is rarely creative intent.

Severity Structure:



Needs Review

The dialogue panning does not match the primary language’s audio source direction, or a different audio effect was utilized, instead of one similar to the primary language’s audio source.

Needs Fix

The audio was not treated in a manner that aligns with the primary audio source.


Review and confirm if this is creative intent; otherwise, re-open the sound mix, and make adjustments based on the context of the error flagged. 

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