Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

 

The Asset QC Dashboard provides a personalized and customizable experience to efficiently and effectively execute, track and monitor QC requests at both the individual asset and title-level status.

As a Fulfillment Arbitration Manager, you will see the QC requests for the titles and assets you have fulfilled.

 

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Asset QC is the platform in which QC Tasks will be completed. Asset QC serves as a one-stop platform for file distribution, report issue entry, QC review (for Streaming QC tasks) and fix note entry/communication. It is a living history of the health of an asset, containing all issues that have ever been flagged on an asset. It can also be a place to communicate with Netflix or production personnel via the issue commenting function.

Accessing the Dashboard

When you log in to Asset QC (https://assetqc.netflixstudios.com), you will land on the Dashboard page.

All users are onboarded to Asset QC by Netflix personnel. If you need assistance being onboarded, please file a ticket via the Partner Help Center.

Searching and Filtering the Dashboard

When the Dashboard loads, you will see all of the requests that have been assigned to your vendor. Use the Filter bar to further refine what’s being shown by various categories.

Clicking into the Filter bar will expand a menu with options to further refine the results displayed in the Dashboard.

You may select and apply multiple filters. The number count next to All Titles reflects the amount of applicable titles when filters are applied.

 

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Remove individual filters by selecting the X on their label, or removed all filters by selecting “Reset” from the filter bar.

 

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The Saved Filters function allows you to save sets of filters to quickly apply with one click. With filters applied, select Saved Filters, enter a name, and select Save.

 

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The Saved Filters can now be applied with a single click from the menu. There is no limit to how many Saved Filters can be created.

 

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Toggling “Set as Default” causes the Dashboard to open with the filters applied upon loading Asset QC every time you open the site.

 

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Navigating the Dashboard

There are two ways to navigate the Dashboard - List View and Card View

List View

Your Dashboard will load into the List View by default. The List View displays Requests in order of their creation, with newest requests shown first. The List View does not group Requests by title by default.

 

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Use the Alphabet Filters to group and sort the Requests by the letter the title begins with. Select “All” to return to the default sorting by order of the Request’s creation.

 

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The health bar shows the amount of requests that are in Ready, In Progress, Fix Notes Needed, QC Failed, and QC Passed states. View Requests grouped by their status by selecting from the health bar.

 

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There are more columns than can be displayed at once on most screens. Scroll left to right to view more columns.

 

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Customize which columns are displayed using the Organize menu. See more details on the Organize menu in a later section of this article.

 

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Columns can be reordered by dragging and dropping.

 

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By default, Requests are listed in descending order by creation date, but can be sorted in various ways by selecting a column’s header.

 

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Card View

Select the Card icon to change the Dashboard to the Card View.

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The Card View displays all titles that you have been onboarded to in alphabetical order.

 

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Each title has its own expandable card that lists and provides access to its QC Requests.

 

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The header of each title card provides helpful information at a glance prior to expanding.

 

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  • Title
  • Movie ID
  • Title Type
  • First Release Year
  • QC Request Statuses. The statuses that can be displayed are:
    • Number of Requests that require Fix Notes
    • Number of Requests that have Failed
    • Number of Requests that are Rushed Requests

 

The icons on the right side of each card indicate the amount of Requests associated with an asset type.

 

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From left to right the icons represent the following requests:

  • Video
  • Audio
  • Subtitles
  • Dub Audio
  • Audio Description
  • Forced Narrative
  • Closed Captioning

Once the title card is expanded, a Health Bar is displayed. The Health Bar shows the amount of requests that are in  Ready, In Progress, Fix Notes Needed, QC Failed, and QC Passed states.

 

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View Requests grouped by their status by selecting from the Health Bar.

 

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There are more columns than can be displayed at once on most screens. Scroll left to right to view more columns.

 

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Customize which columns are displayed using the Organize menu. See more details on the Organize menu in the following section.

 

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Columns can be reordered by dragging and dropping.

 

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By default, Requests are listed in descending order by creation date, but can be sorted in various ways by selecting a column’s header.

 

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The bottom of each card has additional controls.

 

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  1. Select another page to view more requests
  2. Control how many rows of requests are displayed

Organize Menu

The Organize menu allows for the customization of information displayed in the Dashboard. Selections are sticky and will persist across sessions when logging in and out, or refreshing the page.

 

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There are three sections within the Organize Menu.

Request Visibility can control visibility for Supplementals, showing only the latest version, and showing requests from the last year. Toggle the checkboxes to include or exclude these parameters from the Dashboard.

Deselect the “Show Latest Version Only” checkbox to see all previous versions of requests. This acts as a “Show All” filter.

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Asset Types selections control which QC Requests are displayed in the Dashboard. Use this to customize the Dashboard to include desired requests.

 

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Customize Columns selections control which columns are displayed in the Dashboard. All columns are selected by default.

 

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Support

If you require any technical support while using Asset QC, select the ? icon in the top right of the screen to open a support ticket. Our team will respond to help resolve your issue ASAP.

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