Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Please note this NEW Request page is still in a pilot program. If you would like to get involved with the Vendor Pilot Program please reach out to your Netflix Post Production Contact. 

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In the Details Page for each request you have the ability to preview the media that was delivered. This user guide will walk you through how to preview the following file types:

  • Video Files
  • Audio Files
  • Image Files
  • PDF Files

A detailed user guide on how to navigate the Details Page can be found here

Previewing Video Files 

Please note that the following file formats are supported for playback and metadata generation: mov, mp4, mpg, mkv, vob, avi, flv, wmv, ybv, mp2, mpeg, mpe, mpv, m4v, nsv, rm, asf, amv, mxf, m4p, 3gp, 3gp2

Select the file to playback from the files list by clicking.  Then select Play in the player located in the right-side panel.

Please note, the player will default to play the DRM proxy first. If there is no DRM proxy available, the player will default to the Hi-res proxy, and then the Low-res proxy.

Video_Playback.gif

Figure A

If you wish to view in Full Screen, select the Fullscreen icon from the right-side panel. 

Full_Screen_highlight.png

Figure B

Want to multitask?

Select the picture-in-picture button to play video in a separate window. You can resize the window and move it anywhere on your screen - even outside the bounds of your browser window. 

NOTE: You’ll need to keep your current browser tab open for the picture-in-picture video to keep playing.

Picture_in_Picture.gif

Figure C

Want to adjust the playback rate? 

Select the drop down under Playback Rate. Then select your desired rate.

Select_Playback_Rate.gif

Figure D

Previewing Audio Files

Select the file to playback from the files list. Then select Play in the player located in the right side panel. A waveform of each audio file will be displayed as well.  

If there are multiple audio channels in a Request, simply select each file to playback that particular track. Each will playback separately. 

The following file formats are supported for playback and metadata generation:

Audio: aa, aac, aax, act, aiff, amr, ape, au, awb, dct, dss, dvf, flac, gsm, iklax, ivs, m4a, m4b, mmf, mp3, mpc, msv, ogg, oga, mogg, opus, ra, raw, sln, tta, vox, wav, wma, wv, webm, 8svx

Audio_Playback.gif

Figure E

Previewing Image Files 

Select the file to view from the files list. Then a preview will load in the right side panel. 

View_Image_Files.gif

Figure F

Previewing PDF Files

Select the file to view from the files list. Then a preview will load in the right side panel. 

View_PDF_Step_1.gif

Figure G

If you wish to expand the image, select the Two Arrows icon.

View_PDF_Step_2.png

Figure H

When in zoom you can move through pages by selecting the Arrows located at the bottom of the preview. 

View_PDF_Step_3.gif

Figure I

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