Arbitration of Dub Audio QC
Both Premix and Postmix QC of dubbed assets involve an arbitration step where dubbing partners must go into Netflix's Originator tool and provide feedback on the issues flagged in QC. To complete arbitration, partners need to have one of the two following roles in their Starship profile:
- Content Origination Arbitration Manager: These users are onboarded by Netflix to perform or manage arbitration for all the productions assigned to the dubbing partner. They can also onboard Content Origination Production Arbitrators to perform or manage arbitration on specific titles.
- Content Origination Production Arbitrator: These users are onboarded by Content Origination Arbitration Managers to perform or manage arbitration on specific titles. Note that they must be on-boarded at the season level, not the movie level.
Once the dubbed asset completes QC, it automatically moves into arbitration in the Originator tool. At that point, partners receive an email notifying them that the asset has become Ready for Arbitration, and they have two business days to review all issues flagged and determine what will and will not be fixed. Initially, Netflix will provide partners with four business days for arbitration, as they become acquainted with the process and get used to working in Originator. If partners decide not to address an issue, they will have to select one of the following reasons: Best Possible or Creative Intent. They will also need to add a comment to provide further context as to why they will not implement the requested fix.
Once the turnaround time has elapsed, arbitration will automatically close in Originator. If partners fail to complete the process in due time, Netflix will assume that all issues flagged in QC will be fixed when the final dub audio is delivered. If exceptional extensions are required to complete arbitration, partners will need to reach out to their Netflix representative immediately. After arbitration, a report will become available in the source request of the dubbed asset. In order to view it, partners will need the role Content Origination Report Viewer added to their Starship profile.
When partners are onboarded to Netflix's dubbing ecosystem, they will need to provide the contact(s) that will require the role Content Origination Arbitration Manager in Starship, as well as the contact(s) that will need the role Content Origination Report Viewer to access QC reports.
Content Origination Arbitration Managers will be able to complete arbitration on all productions assigned to the dubbing partner, but they will also have the ability to onboard Content Origination Production Arbitrators to manage arbitration on specific titles. Additionally, both arbitration managers and production arbitrators will be able to assign arbitration to external partners. To do so, they will need to select the arbitration request in their Originator dashboard and click on the Edit button on the top right:
Next, they will have to choose the appropriate partner from the drop down menu:
The partner selected will be displayed in the Arbitration Vendor column of the dashboard:
Performing Arbitration in the Originator
Once a dubbed asset becomes Ready for Arbitration, partners will be able to access it directly from the email notification they receive or by clicking on the asset in their Originator dashboard.
To begin arbitration, partners must click on the blue Start Arbitration button at the top right corner of the screen:
Next, partners must proceed to review the issues flagged on the right hand panel:
For each issue flagged, partners must select between the options Will Fix or Won’t Fix. If they click on Won’t Fix, they will need to choose the appropriate reason from the drop down menu: Creative Intent or Best Possible.
They will also need to add a comment in the box shown below to provide further context as to why they will not implement the requested amendment to the dubbed audio.
If partners click on the option Will Fix, a green arrow will populate to confirm their selection.
In order to complete arbitration, partners will need to respond to all issues flagged in QC. If any flag is left unanswered, a pop up with the message Unable to submit will appear:
Once partners have responded to all issues, they will have to click on the blue Complete Arbitration button on the top right hand corner of the screen. The following pop up will require them to confirm they are ready to submit their arbitration task:
When partners click on Submit, a final message will confirm that arbitration has been successfully completed:
Exporting Dub Audio QC Reports from Originator
If dubbing partners wish to export a report of the issues flagged in Premix or Postmix QC, they will be able to do so by clicking on the square icon with a small arrow located next to the QC type associated to the request:
The QC report will contain a detailed breakdown of each issue flagged. In order to download it, partners will have to click on the arrow at the top right hand corner of the screen:
Additional Comments on Dub Audio QC
If dubbing partners are unable to complete arbitration before the task automatically closes in Originator, they will need to include any comments they may have on Premix or Postmix QC issues directly in the source request of the dubbed asset.