Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

What does Branded mean?

  • Packages that contain the Netflix presentation credit at the head. A good example is the “A Netflix Original Series” card that appears ahead of a series episode.
  • Licensed-Branded falls under the umbrella of branded packages

     

What tier is your question? 

  • Tier 1 - All User Interface issues including Source Request errors, fails, redeliveries and status

     

How do I submit a ticket for Tier 1 Backlot support

1. Go to the Partner Help Center

2. Login

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3. Go to the top right of the page and click on SUBMIT A REQUEST.


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4. Click on the drop down and choose the first option:

Question regarding Branded content - Technical Delivery & Media Support, Specifications, and Production Workflows.

 

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5. Fill in the Subject in the subject line. A list of Suggested Articles will appear. Please take the time to read an article and troubleshoot your issue. In this case, the IMF_CPL_ERROR.

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6. You will be redirected to the article:

 

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7. If the article does not fulfill your request, continue to submit your ticket. Add a Description. Please include at least one of the following:

    1. Request ID
    2. Package ID
    3. Movie ID
    4. Title
    5. Source Type
    6. Transfer ID

CC any necessary counterparts

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8. Click on the Please designate what type of support is needed.

Choose Backlot Support

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 9. Click on the Priority dropdown and choose your priority type:

    1. Low 

    2. Normal 

    3. High

    4. Urgent 


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 10. Optionally, fill in Project ID or Attach any relevant entities. Maximum file size: 20 MB

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(maximum file size: 20 MB)

 

11. Once you have provided all required information, click on Submit.

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12. You will be assigned a ticket number. Standby for an operator to respond to your ticket

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To keep track of all your tickets, go to the dropdown under your name and click on My Activities.

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It will take you to your ticket queue where you can view all of your requests and status.

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