Question:
What is a "metadata only" redelivery?
Answer:
A "metadata only" redelivery is one that only requires you to update the metadata associated with the delivery. In Backlot it will appear like this:
There are a few issues that can be resolved simply by updating the metadata without having to re-upload the asset.
Automated QC error codes that can potentially be addressed by performing a metadata only update are:
- ChannelMapping-InconsistentChannelCount
- QuickTimeAudio-ChannelCountDoesNotMatchMapping
- UNSUPPORTED-6
- UNSUPPORTED-2
- VALIDATOR-7
Manual QC error codes that can potentially be addressed by performing a metadata only update are:
If you believe an issue you encountered can be corrected by performing a metadata only redelivery, please ask the Netflix representative to update the Source Request to "New metadata only" via Backlot. For instructions on how to update metadata via the Backlot Source Delivery UI, please see this article:
How do I update the metadata of a file delivered via Backlot Source Delivery UI?
If a Source Request is already set to "New metadata only", but you determine that a full redelivery is required, please ask the Netflix representative to update the Source Request to "New source and metadata" redelivery via Backlot.