Starship: User Onboarding & Account Management Guide for Fulfillment Partners

Starship: User Onboarding & Account Management Guide for Dubbing Fulfillment Partners

• My Account

• Roles and Applications

• User Onboarding Walkthrough

• Granting Admin Privileges  

• Roles for Dubbing and Audio Description Partners

• Updating Existing Accounts 

• Resources

What is Starship?  

Starship is Netflix’s self-service user account management platform. Every Fulfillment Partner entity has individual user accounts for their employees that grant access to Netflix applications or productions. Distribution lists cannot be used to create accounts in Starship. Users' accounts must be created and managed through Starship by the Fulfillment Partners. Please follow the guidelines below when creating and managing users in Starship for your facility. 

• Overview of Starship: Manage user accounts and access across Netflix tooling.
• Audience: Each Fulfillment Partner entity.
• Why: To ensure the external users have the appropriate roles and access to Netflix applications or productions.Use this tool to create and manage employee accounts for accessing applications or productions.
• How: Reference the Roles and Applications sections of this article to when creating user accounts and granting access for your facility.

My Account

Upon signing in, you will land on your profile page. From here you can view the following:

• Roles: roles assigned to access Netflix applications
• Starship Admin Privileges: Netflix applications and productions for which you have permission to grant access to other users
• Notifications: the default and custom Backlot notification emails you are set up to receive
• Application Metadata: application-specific options for those you have access to (i.e. Asset QC languages onboarded, e-learning in Production Academy)
• History: a log of all activity on your user account in Starship

 

Roles and Applications

In Starship, users are granted specific roles to access respective applications, i.e. Netflix Tools. Dubbing Fulfillment partners should only be granted access to the roles and applications listed below:  

 

User Onboarding Walkthrough

You must have admin privileges to onboard new users to your facility.

 

Step 1: Select the "Create and Onboard" button from the Starship homepage:

 

Step 2: User onboarding can be done individually or in bulk:

 

To onboard end-users in bulk, follow the specific formatting/prompt as outlined in the "bulk add" pop-up window:

 

Step 3: Once the users have been added, select "Next" in the upper-right-hand corner:

 

Step 4: Select and grant the appropriate roles

 

 

 Step 5: Review the roles you are granting and select “Grant Roles” in the top right corner

 

Step 6: This confirmation page provides an overview of the selections that were made and the roles that were granted:

 

Alternatively, you can search for an existing user and copy the application roles or admin privileges by selecting the three dots in the searched user's profile.

 

Granting Admin Privileges  

To provide Starship Admin Privileges for an application, the user granting access must also have admin privileges for the application in question. Each facility should have at least two Starship Admins who will be responsible for onboarding and managing users in their facility.

 

Step 1: Search for  the onboarded end-user in your facility you wish to grant admin access to:

 

Step 2: In the user's profile, navigate to the "Starship Admin Privileges" page and select the "add" button next  to "Apps with Starship Admin Privileges":

 

Step 3: Add the appropriate admin privilege & select "SUBMIT":

 

The selected end-user will now have admin access to the selected application, that will be listed under Application Id Granting Privileges

Before onboarding a new person at your facility, you must determine what level of access this person will need and which applications they will be using. Please use the following scenarios to guide you in the process.

 

Roles for Dubbing & Audio Description Partners

Facility Admin: Responsible for onboarding and managing all user accounts for their facility. These admin rights can only be granted by your Facility Admin (Netflix identified your Facility Admin during the initial onboarding process). These roles are as follows:

Note: KNP Major Manager is required to onboard editors to KNP projects. 

 

Project Manager / Dubbing Producer: Responsible for managing all projects and requests assigned to the facility. In some cases, the Facility Admin may also be a Project Manager. The Project Manager will need to be able to access, edit, fulfill source requests KNP Projects, submit auditions, etc. They will also need the ability to perform arbitration in AssetQC.

 

Operations: Users who are responsible for downloading materials and delivering assets to Netflix.

 

Scripting services: Writers, transcribers, translators, adaptors, are responsible for scripting services in the Dubbing / Audio Description workflow. Freelancer Linguists, writers and adapters for scripting services should only have access to KNP and the Authoring Tool. 

Note: The KNP Editor role must be granted on a project-by-project basis and an MID is required. 

 

Updating Existing Accounts

If you facility is updating the email domain due to acquisition, merging or rebranding, please reach out to GRS with a full list of users in a spreadsheet, including: 

• Full name 
• Current email address
• New email address

GRS will have the support team update their addresses in Starship in 1-2 weeks. Please refrain from creating new accounts as they create a duplicate and cannot be merged with the old account. 

 

Resources 

Additional Account Management Resources in Starship:

• Starship: Notifications User Guide
• Starship: User Onboarding for Dubbing Courses in Production Academy 
  • Localized Starship: User Onboarding for Dubbing Courses in Production Academy
• Username Aliasing in Starship for Dubbing Partners

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Change Log:

2024-07-24

Updated Roles and Applications; Starship Admin Privileges; User Onboarding Walkthrough; Roles for Dubbing & Audio Description Partners

2021-07-19
Updated Source Management to Backlot. 

Updated Master Fulfillment Partner role to Fulfillment Partner Admin role 

2020-05-14
Added information on copying application roles and admin privileges of existing users when onboarding new users.

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