The VFX Media Review pipeline allows vendors or production users to submit VFX media to the production the studio for review. Submissions are uploaded to Workspace and prepped and submitted through the VFX Media Review pipeline in the Mailbox tab. Errors can occur during this workflow for a variety of reasons. If you are still having issues after trying the recommended troubleshooting steps, please file a Content Hub support ticket making sure to include: screenshots of the error and the CSV file used in the submission.
Incorrect File Type Uploaded
If a file type other than a .CSV is uploaded, an error message will display “Incorrect file type. Please import .CSV file.” and your upload will not progress.
Resolution: Ensure that you are uploading a .CSV file that meets our delivery specifications. Then upload your .CSV by clicking the Upload New File button.
Required Column Is Missing From Your CSV
If the uploaded CSV file is missing a required column the Import window will display an error message displaying which required column is missing.
Resolution: Update your CSV to include all required fields (additional specs found here). Then click Upload New File from the error window and your updated CSV will be parsed. Next you will set your source and your files will be added to your submission.
No File Extension or A File Extension Not Meeting the Specifications
If your uploaded .CSV has missing file extensions listed in the ‘Version Name’ column , or has fields with file extensions that do not meet our delivery specifications, your .CSV will not process. The error message will display what file extensions are missing or what files are not meeting our delivery specification.
Resolution: Ensure that your .CSV has file extensions listed in the ‘Version Name’ column and that it meets our delivery specifications. Then upload your new .CSV by clicking the Upload New File button.
CSV Is Missing files contained in Source Folder
When you have assets that are not listed in your CSV but are contained within your Workspace folder an error message will populate in the Review Assets window. The error message will display Missing Metadata.
Resolution 1: Update your CSV to include missing assets. Click Import from the Review assets window. Then click the arrow to the right of the Import from Workspace button and click Import Asset List to import your updated CSV file. Your updated CSV will be parsed again, you will set your source and any added files will be added to your submission.
Resolution 2: If the extra file is not needed for this submission you can click Import add any notes to your submission and then click Submit.
Source Folder has less files than your CSV
When you have a file listed in your CSV but is not contained in your Workspace folder an error message will populate once you click submit. The error message will display “There are items found that were not imported yet. Please import them to submit a request.”
Resolution 1: If the files are not needed for this submission, click the boxes next to your files that say In Progress. Then Click the Remove from Request under the Import from Workspace button.
Resolution 2: If the files are needed for this submission, upload the missing files to your source folder for this import. Click the Import from Workspace button, select your source folder, click Import and your missing files will be added to your submission.
Resolution 3: If you have imported the files but the status has not updated, refresh the page.
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