Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Overview 

Based on the most frequently asked questions and issues, this article explains & clarifies best practices and common trouble-shootings for the Dub Card tool. 

 

Modifying studio name and logo 

season_info.png

Please note that all episodes under the season have to be open in order to modify/upload studio name and logo. If you have already submitted some of the episodes and wish to modify the studio name and logo, please submit a Zendesk ticket so Netflix personnel can reopen all episodes. 

 

Creating New Character/Talent Names  

In the character name and talent name fields, if you start typing the name you will have the option to choose “Create New” to add role/talent names. 

Screen_Shot_2020-07-28_at_4.55.07_PM.png (Create Character Name) 

Screen_Shot_2020-06-09_at_3.26.08_PM__2_.png(Search/Create New Talent)

When entering Talent Name (both original and localized), always search first before creating new talent. Once a new talent is created, the name remains on our database. Entering a new name for the same talent will create duplicates.

Note: That there’s no option to create a Role Name for the Crew. Roles for the crew are standardized to avoid conflict. If you have a suggested role, please submit a Zendesk ticket by clicking “Request help”

 

Adding/Deleting Roles

You can add roles by Clicking Add more button, and delete roles by hovering the mouse over, and by clicking the trash icon.

Screen_Shot_2020-06-09_at_3.47.07_PM.png

 

Submitting an Episode vs. All Episodes 

Click the arrow on the submit button. Do not Submit all unless you are ready to submit Cards for all episodes.

Screen_Shot_2020-06-09_at_3.50.45_PM.png

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