Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

TABLE OF CONTENTS

System Requirements

Installation Instructions

Additional Settings

The Media Suite Desktop Client is a new tool that enables you to set up automatic downloads of assets from Content Hub Mailbox workflows to your local storage. Media Suite Desktop Client will show a countdown of two weeks till your credentials expire with a button to renew. If you fail to renew your' credentials they will expire.

System Requirements

Mac OS X (version 10.12 or greater)
Windows 10
Linux Ubuntu 20, Amazon Linux 2

Installation Instructions

If you need Windows or Linux installation instructions please click here.

MAC

1. Download the app: Mac 

2. Right click the DMG and select “Open”.  You may be prompted to “trust” the application during this step.

Screen_Shot_2022-06-16_at_3.14.34_PM.png

Figure A

3. Once the DMG has been opened, drag the app into Applications.

Media_suite_2.png

Figure B

4. Launch media-suite-desktop-app from Applications

Media_suite_3.png

Figure C

5. When the app opens, you’ll be prompted to sign in with your Netflix Partner credentials.  

Log_In_Image.png

Figure D

6. The first time signing in, you’ll be asked to run a test of your network speed

Speed_Test.png

Figure E

7. When that’s finished, you’ll be taken to the main screen which displays any ongoing or completed transfers.

Transfer_Image.png

Figure F

If the desktop client picks up multiple deliveries on a single “check-in” these deliveries will be grouped together into a single download session.

Windows and Linux 

1. Download the app: Linux Windows

2. Click to Open. 

Screen_Shot_2022-06-16_at_3.16.57_PM.pngScreen_Shot_2022-06-16_at_3.13.19_PM.png

Figure G

3. When the app opens, you’ll be prompted to sign in with your Netflix Partner credentials. 

Log_In_Image.png

Figure H

4. The first time signing in, you’ll be asked to run a test of your network speed. 

Speed_Test.png

Figure I

5. When that’s finished, you’ll be taken to the main screen which displays any ongoing or completed transfers.

Transfer_Image.png

Figure J

Additional Settings

Once the installation is complete you will want to set your storage destination, set your auto-retry, and confirm that everything is Live in your health tab. 

Setting Your Storage Destination

1. Select the wheel icon in the upper right.

Wheel_Icon_Highlight.png

Figure K

2. Select Transfer

Transfer_Highlight.png

Figure L

3. In Download location select the text box and then set your download location.

Setting_Download_GIF.gif

Figure M

4. Finally, confirm that the destination is set to cloud.

Cloud_Highlight.png

Figure N

Setting Your Auto-rety

1. Select the wheel icon in the upper right.

Wheel_Icon_Highlight.png

Figure O

2. Under General, locate Advanced Mode and toggle it on.

Advanced_toggle.png

Figure P

3. Set the number of Max Retries by entering the number in the text box.

Max_Retries.png

Figure Q

Health Tab 

1. Select the wheel icon in the upper right.

Wheel_Icon_Highlight.png

Figure R

2. Select Health. 

Health_Highlight.png

Figure S

3. Ensure that every category is Live.

VFX_Data_Highlight.png

Figure T

 

CHANGE LOG

6/17/2022

  • Made this article how to install.

3/11/2021

  • Added credential expiration date and how to renew

 

Was this article helpful?
1 out of 1 found this helpful
Powered by Zendesk