Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Should you run into any issues that cannot be solved by the troubleshooting guide found here, you can submit your user logs to Netflix for further assistance. 

Submitting Your Logs

1. Select the wheel icon in the upper right.

Wheel_Icon_Highlight.png

Figure A

2. Under General, select Submit Logs by clicking.

Submit_Logs.png

Figure B

Your logs will be sent to Netflix Engineering and you will submit a ticket to support so they can proceed with further triage. 

Locating Your Logs

Should you need to locate your logs they are located at: 

Mac

~/Library/Logs/Netflix Media Suite

Windows 

“$env:USERPROFILE\AppData\Roaming\media-suite-desktop-app\Netflix Media Suite\logs\"

Linux

~/.config/media-suite-desktop-app/NetflixMediaSuite/logs/

 

Additionally within the Media Suite Application you can open your log directory by

1. Select the wheel icon in the upper right.

Wheel_Icon_Highlight.png

Figure C

2. Under General, select Open Logs Directory by clicking.

Open_Logs.png

Figure D

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