Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Subscriptions are tied to each Media Suite Desktop Client instance and allow you to self-service opt-in to auto-downloads for different types of deliveries. If the subscription is selected on two clients, they will both receive the auto-download. Each subscription is “off” by default and needs to be enabled after the initial Media Suite Desktop Client installation

If the subscription is grayed out, you may no longer have access to this type of mailbox delivery and will not receive the auto-downloads.

Media_suite_18.png

Figure A

Enabling Auto Downloads

1. Select the wheel icon in the upper right.

Wheel_Icon_Highlight.png

Figure B

2. Select the subscriptions tab.

Subscriptions.png

Figure B

3. Toggle on the workflows you wish to subscribe to.

Turn_on_Autodownloads.gif

Figure C

FAQ

Where are the files downloaded?

By default files are downloaded to a folder named netflix-media-suite within the Downloads folder. Auto-downloads will be saved to a “movie id” folder located at the configured Download location. 

Example: /Users/yourusername/MediaSuiteDownloads/123456/… for “movie id” 123456. Movie id’s are visible on the Mailbox subscriptions section of the Information tab.

You can change where the files are downloaded within the Transfer tab. To change your download location select the text box and then set your download location. 

Setting_Download_GIF.gif

Figure D

Was this article helpful?
1 out of 1 found this helpful
Powered by Zendesk